Customer Service Administrator
KIMS Hospital, Grove Green, Maidstone
Customer Service Administrator
£13218-£19828
KIMS Hospital, Grove Green, Maidstone
- Part time
- Permanent
- Onsite working
Posted 1 day ago, 4 Nov | Get your application in today.
Closing date: Closing date not specified
Job ref: 8556c6265714460aa4d775b7191a373c
Location ref: Grove Green, Maidstone
Full Job Description
- Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience. This is a front-facing role where you'll be at the heart of the patient experience - making every interaction count., Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don't understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player., You'll join a collaborative one-team environment, working alongside colleagues across the hospital to achieve shared goals. We value integrity, honesty, respect and a calm, constructive approach, while encouraging our people to develop their knowledge, make decisions and continually look for better ways of working., If you are approachable, reliable, and committed to delivering the very best patient experience, we'd love to hear from you.
KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
Competitive Salary - Free Secure Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Annual Flu Vaccination
- Free Eye Test We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
Are you friendly, professional, and passionate about delivering excellent customer service?,
Direct job link
https://www.jobs24.co.uk/job/customer-service-administrator-127689385