Customer Service Administrator

We are looking for a Customer Service Administrator to join our busy Service Support team in Gloucester. This is a key role supporting customers, field service engineers and internal teams to ensure repairs, planned maintenance and service requests are delivered efficiently and in line with agreed service levels. You will be responsible for the end-to-end administration of customer service activities, acting as a central point of contact for customer queries and service requests. Working closely with Field Service Engineers, Contract Managers and the Data Compliance team, you will help ensure SLAs and compliance requirements are consistently met. Key Duties and Responsibilities:

• Process customer service requests received via email and telephone, accurately logging service, repair and spare parts orders within agreed KPIs
• Monitor service, repair and maintenance orders, proactively chasing parts and engineer attendance where required
• Respond professionally and promptly to incoming calls, emails and back-office tasks
• Prepare and process customer quotations for repair work and spare parts in line with contract terms
• Maintain accurate customer asset data within ERP systems, including serial numbers and locations
• Manage and update third-party service portals
• Build strong product and company knowledge through training to support first-line triage
• Share knowledge, best practice and support colleagues as required
  
  You will be highly organised, customer-focused and comfortable working in a fast-paced environment. You'll bring:
• Excellent customer service skills and a professional telephone manner
• Strong organisational and time-management skills with the ability to meet deadlines
• Good working knowledge of Microsoft Office (Excel, Outlook and Word)
• Experience of ERP and CRM systems (such as SAP and Salesforce)
• Clear written and verbal communication skills
• A proactive, self-motivated and team-focused approach
• High attention to detail and the ability to work accurately under pressure
  
  Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment. Additional Perks: Benefit our holiday buy and sell scheme, eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more! Why Diversity Matters To Us At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people. Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all., At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.