Customer Service Administrator

Due to our continued growth we have an exciting opportunity to join our friendly team based in Benton. We are looking for a friendly, well-organised individual with the ability to use own initiative and work well in a busy office environment. Job Objective To achieve the highest possible customer service standards in line with our Customer Service Policy. Key Responsibilities

• Ensure effective communication across the business and with customers
• Have an inspirational and caring attitude
• Ensure all phone calls are answered quickly and efficiently
• Ensure all sales enquiries are followed up promptly and followed through to conclusion
• Ensure that best value is obtained in all areas of the business and that savings are made wherever possible
Other areas of responsibilities include:
• Responsible for logging and keying customer orders and tracking stock to completion.
• Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks.
• Assisting with ensuring goods are stored in the correct locations and our in-house system reflects actual locations.
• Effective liaison with the fitting diary team to ensure service level agreements are met with customer satisfaction at the forefront.
• Ensuring job completion notes are received on time and are properly completed in order for invoicing within the company timescales.