Customer Service Administrator

We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment., As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.

Your responsibilities will include:

Handling customer calls in line with agreed schedules and service standards

Processing documentation accurately and maintaining files and records in accordance with company procedures

Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate

Actioning messages and customer requests promptly and accurately

Working closely with and providing administrative support to the Customer Service Executives

Undertaking ad-hoc duties as required to support the wider team

Johnsons Workwear is one of the UK's leading providers of textile service solutions, supplying thousands of customers across a wide range of industries - including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.