Customer Service Administrator

Customer Services AdministratorEastleigh Area, HampshireMonday to Friday | 9:00am - 5:30pmPermanent | Office BasedSalary to £30,000pa dependant on experienceAre you an organised and customer-focused administrator who thrives in a fast-paced environment? We are recruiting on behalf of a well-established and growing business seeking a Customer Services Administrator to join their friendly and supportive team.This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys building relationships, solving problems, and ensuring customers receive an exceptional service from enquiry through to delivery.The RoleAs a Customer Services Administrator, you will play a key role in supporting customers and ensuring orders are processed accurately and efficiently. Working closely with internal departments, you will help deliver a seamless customer experience while maintaining high levels of accuracy and professionalism.Key
ResponsibilitiesActing as the first point of contact for customer enquiries via phone and emailProviding prompt, professional, and effective customer supportManaging customer orders from receipt through to completionProcessing UK and export orders accurately and efficientlyMonitoring and managing backorders, keeping customers updated on progressLiaising with Sales, Warehouse and other internal departments to ensure timely delivery of ordersMaintaining accurate customer information within CRM and ERP systemsProducing order confirmations, invoices and associated documentationHandling customer issues, returns and complaints in a professional mannerSupporting customer communications regarding delays, product updates and service changesIdentifying recurring issues and highlighting opportunities for service improvementUndertaking general administration duties to support the Customer Services teamYou will needPrevious experience within Customer Service, Sales Support, Order Processing or a
similar administrative roleExcellent verbal and written communication skillsStrong organisational skills and excellent attention to detailThe ability to prioritise and manage multiple tasks effectivelyA proactive and customer-focused approach to problem solvingConfident IT skills, including Microsoft Office (Word, Excel and Outlook)Experience using CRM and/or ERP systemsA collaborative approach and the ability to build positive relationships with customers and colleaguesDesirable ExperienceExperience processing export ordersKnowledge of international shipping and export documentationFamiliarity with stock management and backorder processesIf this role sounds of interest to you and you have the necessary skills and experience , please don't hesitate to APPLY.