Customer Service Administrator
KIMS Hospital, Grove Green, Maidstone
Customer Service Administrator
£13
KIMS Hospital, Grove Green, Maidstone
- Full time
- Permanent
- Onsite working
Posted today, 6 Aug | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 52f92a7c516c40b983d66f042e9832c4
Location ref: Grove Green, Maidstone
Full Job Description
- Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience. This is a front-facing role where you'll be at the heart of the patient experience - making every interaction count., Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don't understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player., If you are approachable, reliable, and committed to delivering the very best patient experience, we'd love to hear from you.
KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes: - Free secure staff parking
- Pension scheme & life assurance
- Employee Assistance Platform
- Retail discounts & cashback
- Annual flu vaccination & free eye test We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
Direct job link
https://www.jobs24.co.uk/job/customer-service-administrator-127157045