Customer Service Administrator

Customer Service Administrator

Pertemps are currently recruiting for a Customer Service Administrator to join a manufacturing business based in Alton. This will be a full-time office-based position.

Responsibilities as a Customer Service Administrator:

• Act as first point of contact for customer enquiries via phone, email and online channels
  
  
• Provide accurate product, training, pricing and delivery information 
  
  
• Resolve customer queries, complaints and issue in a timely manner 
  
  
• Accurately input customer orders into company systems
  
  
• Monitor order status and update customers on progress or delays 
  
  
• Assist in preparing reports, spreadsheets and customer documentation 
  
  

• Excellent customer service experience 
  
  
• Strong attention to detail 
  
  
• Excellent written and verbal communication skills
  
  
• Proficient in Microsoft Office 
  
  
• Experience with CRM or ERP systems 
  
  
• Own transport due to rural location
  
  

• Monday – Friday, 8am – 4.30pm 
  
  
• £13 per hour (rising to £13.50 ph after 3 month probation) 
  
  
• 20 days annual leave plus bank holidays
  
  
• Located in Alton