Customer Service Administrator

Customer Service Administrator

Salary not available. View on company website.

Fabric Inc., Colwick, Gedling

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 29 Jun | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 6a11d3a079f54eacb271cd68b691dc37

Full Job Description

We are looking for a proactive and detail-driven Customer Service Administrator to join our client's vibrant and fast-paced Fulfilment Team! In this role, you'll play a key part in delivering exceptional service by processing orders accurately and efficiently, ensuring our client's business partners receive the outstanding support they deserve.,

  • Process customer connections and credit checks efficiently via online platforms, phone, or email.
  • Verify order accuracy, reviewing proofs of address, identification, and business documents in line with compliance guidelines.
  • Check and validate order details input by business partners, providing feedback where necessary.
  • Handle inbound and outbound calls professionally, providing excellent support to partners.
  • Manage email inboxes and ticket workflows, responding promptly to orders, credit checks, and queries.
  • Collaborate with couriers to ensure successful and timely deliveries.
  • Escalate system issues or training requirements to the relevant teams.
  • Work collaboratively with team members to deliver excellent service.

    Exceptional attention to detail and accuracy.
  • Strong communication skills, both written and verbal.
  • Ability to manage workloads efficiently, prioritising tasks effectively.
  • Previous experience in order processing, customer service, or a similar role is advantageous.
  • Ability to work as part of a team and assist colleagues when needed.
  • This is a fantastic opportunity to join a dynamic and supportive team where you will play an integral role in ensuring customer satisfaction. If you are motivated, organised, and enjoy working in a fast-paced environment, we'd love to hear from you!

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