Customer Service Administration Apprentice

Redcar & Cleveland Borough Council, Redcar, Redcar and Cleveland

Customer Service Administration Apprentice

Salary not available. View on company website.

Redcar & Cleveland Borough Council, Redcar, Redcar and Cleveland

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e6eb4dda255f437db05a8aba03480e46

Full Job Description

Redcar and Cleveland Borough Council has an exciting new opportunity within Libraries. The team are responsible for providing high quality Library services and Customer Service to all residents and visitors. Enquiries can be made over a number of routes; face to face, by telephone, via web-chat and via email.

You will gain valuable work experience supporting the team in handling resident's enquiries. This may include handling general enquiries over the telephone, or assisting in a library discharging books, replenishing stock, providing help to customers to use library PCs, and providing help and guidance to customers and visitors where required.

We are looking for an enthusiastic, hard-working, positive individual who is self-motivated and able to work using their own initiative as well as being a team player. The successful candidate will be committed to providing an excellent service and be willing to learn and develop their knowledge., Apprenticeship opportunities are open to anyone over the age of 16 years old with no upper age limit.
You will need to have a minimum of:
Grade 3 (equivalent to Grade E or above) at GCSE English and Maths or functional skills Entry level 3 qualification in English and Maths.
You will need to be committed/willing to work towards the level 2 qualification.

This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

The Adults & Communities Directorate, consists of four strands, Adult Social Care, Community Development, Neighbourhoods and Public Health. Our aims are to continue to provide essential and highly valued services and to build capacity to enable local communities to make lasting change, improve quality of life, prosperity, and the environment. As a directorate we lead on developing a culture of co-operation and co production, respecting and nurturing the skills and talents of local people and enabling them to fulfil their potential.

This is a fixed-term contract for 15 months. National Minimum Wage for your age will apply after the first year if over 19., Join us for invaluable hands-on work experience, a qualification all whilst earning a highly competitive salary and receiving excellent terms and conditions of employment.

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