Customer Service Account Executive

u2022 Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload. \u2022 Establish and maintain customer specification files. \u2022 Understand and follow Standard Operating Procedures for customer communication. \u2022 Contribute to achieving individual account and departmental objectives. \u2022 Verify the application of correct customer prices to orders and dealing with price issues and price requests. \u2022 Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications. \u2022 Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business. \u2022 Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date. \u2022 Assist in the provision of accurate monthly performance reports as required by customers. \u2022 Assist in the monthly KPI reporting. \u2022 All Data requests should be dealt with in a timely manner. \u2022 Assisting stock checks and /or queries. \u2022 Ensuring that there is a level of general system housekeeping, e.g. closing down jobs. \u2022 Keeping on top of obsolete items / destructions. \u2022 Checking Proofing, Artwork or pdf requests. \u2022 Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence. \u2022 Support team resource needs during holiday periods, showing flexibility to assist with other accounts. \u2022 Support colleagues in training and continuous improvement activities. \u2022 Stock allocation maintaining a last in first out process.

• Experience of a manufacturing environment.
• Customer Service / account handling of c.2-3 years minimum.
• Experience of networking across a multi-site organisation.
• Confident communication / presentation skills.
• Team working experience.
• Negotiation skills.
• Good knowledge of a packaging business / manufacturing process desirable.
• IT literate to intermediate level on Excel, Word, Outlook.
• UK driving licence.
  
  Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.