Customer Returns Coordinator

Strainstall, delivers specialist load and structural monitoring solutions that provide real-time insight into asset performance. Their expert teams design and manufacture precision monitoring equipment to help customers manage risk, improve safety and support reliable operations. What will you be doing? As a Customer Returns Co-ordinator, you will manage the full lifecycle of customer product returns-from analysis, repair and testing through to completion-ensuring great outcomes for cost, quality and customer satisfaction. You'll also use your technical skills as a Technician to assemble, test, and troubleshoot load-monitoring solutions for our global customer base. You will:

• Co-ordinate customer returns, including analysis, repair and testing schedules, maintaining progress tracking using Trello
• Work closely with production teams to plan resource requirements and return milestones
• Report internally on Customer Returns performance
• Assemble marine load monitoring equipment and ensure the equipment works to specification
• Interpret engineering drawings and specifications
• Carry out test procedures and diagnose/repair faulty products
• Support continuous development and improvement of engineering solutions
• Assist with office tasks, including supporting sales activities
  
  Experience in an engineering or manufacturing environment
• Strong organisational skills with high attention to detail
• Clear, precise communication skills
• Excellent written and numerical skills
• Good general office computer skills
• Ability to prioritise activities in a busy, pressured environment
• Ability to manage your own time and workload efficiently
• Knowledge of assembly and testing of electronic measurement systems is advantageous but not essential
• Knowledge of load cell manufacture and monitoring systems testing is advantageous but not essential
  
  At British Engineering Services Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. Our job is to help keep our customers' assets legally compliant, operational and, above all, safe. We achieve this by bringing together a team of the very best and most talented people., Diversity, equality and inclusion are fundamental to who we are.
Our team is made up of incredibly skilled and talented people, and that's what matters most to us. At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work. We're also proud to support the military community through our commitment to the Armed Forces Covenant. Go for it! Research shows that some people only apply if they meet every single requirement. If you don't tick every box but feel you could make a real impact in this role, please apply - you might be exactly who we're looking for. Ready to apply? Just click "Apply". We'll ask for some basic contact details and a CV or your LinkedIn profile - it's that simple. Please note that successful candidates will need to complete the relevant background checks as part of the recruitment process. British Engineering Services Group, where our people and our customers matter most.


• A salary of £35,000 depending on experience
• Company Pension Scheme
• Annual salary review
• 23 days annual leave, increasing to 25 days after 2 years' service plus 8 bank holidays
• An extra day's holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme