Customer Retention Executive
Marshall Motor Group, Pudding Pie Nook, Lancashire
Customer Retention Executive
£26509
Marshall Motor Group, Pudding Pie Nook, Lancashire
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 16 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: aa7c12e30f304f0b874df2700555d35e
Location ref: Pudding Pie Nook, Lancashire
Full Job Description
- Customer Retention Executive, We are seeking a Customer Retention Executive to join our well established, top of the network Customer Retention Team at our Mercedes-Benz of Preston dealership. You will assist in providing the highest possible quality service for our customers as well as gaining great exposure to the working in our premium luxury Brand. This role is offered on a full time and permanent basis. + Making outbound calls to existing customers to remind them to book of service & MOT's + Maximising Workshop bookings through objection handling/meeting customer requests + Building positive relationships with customers + Capturing customer detail, GDPR preferences + Sales through customer service We're looking for
If you are an individual with experience in dealing with customers, in customer service, retail, hospitality or in a contact centre setting with a real focus and drive for hitting targets and selling we would welcome your application. We believe in recruiting for the attitude and training for the skills. The key attributes that we would look for are: + Influencing skills, with the ability and confidence to convert customer calls into bookings. + Providing excellent customer service to maximise customer retention + Fantastic listening skills to understand customer requirements and needs + Attention to detail when using multiple systems + A willingness to learn and develop your product knowledge + Professionalism, with a commitment to adhere to process and procedure Is training provided? We invest in you and your career from day one, we believe in the importance of developing our people, the more knowledge and confidence you have the more likely you will be to provide our customers with the highest level of customer service they deserve. Training will take place in our dealership both 121, then mentored over the course of a month, you will be able to see and use our live systems as well as overseeing the full customer After Sales journey beginning to end so you understand the importance of the role you play., We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.
Drive your career with a fantastic Motor Group, that's known for more than just the brands it represents. At Marshall Motor Group Mercedes-Benz of Preston, we're offering an exciting opportunity for a confident and Customer Retention Executive to join one of the UK's most trusted and innovative automotive retailers . In this role, At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
£26,509 Basic salary + £3,000 bonus ; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks., In return to your commitment to us, we will offer you: + Performance rewards: Monthly bonus plans + Financial security: Life insurance, contributory pension. + Exclusive perks: Discounts and rewards via a dedicated employee platform. + Referral bonuses: Up to £2,000 for successful referrals. At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Direct job link
https://www.jobs24.co.uk/job/customer-retention-executive-126699491