Customer Resolution Officer
Tate, Cheap, City and County of the City of London
Customer Resolution Officer
Salary not available. View on company website.
Tate, Cheap, City and County of the City of London
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 8 Sep | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 575407bfa0d641d09125d437300b3395
Location ref: Cheap, City and County of the City of London
Full Job Description
Customer Resolution Officer
2026-09-04T07:49:42
London
Greater London
GB
EC2V 8
Any
2026-10-03T23:45:09.283
Job Description
Complaints & Resolution Officer Colindale NW9 | £14.80 | Hybrid Working | ASAP Start
We are looking for a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment.
Key Responsibilities:
- Investigate and resolve complaints in line with policy and timescales.
- Communicate with residents and internal teams to reach fair outcomes.
- Draft clear complaint responses and maintain accurate records.
- Identify service improvements and support continuous learning.
About You:
- Experience handling complaints or customer casework.
- Excellent communication and problem-solving skills.
- Ability to manage a busy caseload and meet deadlines.
- Social housing experience and knowledge of the Housing Ombudsman Code is desirable.
If you are passionate about delivering excellent customer service and improving resident experiences, we'd love to hear from you.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
#s1-Gen
Job DescriptionComplaints & Resolution Officer Colindale NW9 | £14.80 | Hybrid Working | ASAP Start We are looking for a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment. Key Responsibilities: Investigate and resolve complaints in line with policy and timescales. Communicate with residents and internal teams to reach fair outcomes. Draft clear complaint responses and maintain accurate records. Identify service improvements and support continuous learning. About You: Experience handling complaints or customer casework. Excellent communication and problem-solving skills. Ability to manage a busy caseload and meet deadlines. Social housing experience and knowledge of the Housing Ombudsman Code is desirable. If you are passionate about delivering excellent customer service and improving resident experiences, we'd love to hear from you.Please be aware this advert will remain open until the vacancy has been
filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.