Customer Relationship Marketing Manager

As our Leadership & Culture Development Manager, you'll play a key role in shaping leadership capability across the organisation. Partnering with operational leaders and People colleagues, you'll design and deliver impactful leadership development programmes that equip leaders to inspire teams, drive performance, and create cultures where colleagues can thrive. This is an opportunity to influence organisational culture, develop future leaders, and play a critical role in supporting Helping Hands' growth and long-term success.What You'll Be Doing

• Designing and delivering leadership development programmes aligned to the Helping Hands Leadership Framework
• Creating structured development pathways that support leaders at every stage of their leadership journey
• Developing engaging learning experiences focused on team leadership, performance management, decision-making and leading change
• Supporting the development of strong leadership capability across the organisation
• Helping to strengthen a culture of accountability, performance and compassionate leadership
• Designing learning experiences that reinforce Helping Hands values and leadership behaviours
• Collaborating with People and operational teams to embed leadership behaviours throughout the employee experience
• Evaluating programme effectiveness using feedback, capability measures, engagement data and business outcomes
  
  We're looking for a passionate and credible leadership development professional who combines strategic thinking with hands-on delivery and has a genuine desire to help people grow and succeed.
You'll bring:
• Proven experience designing and delivering leadership development programmes
• A strong understanding of leadership theory, organisational behaviour and performance management
• Experience creating learning solutions that support leader effectiveness and business performance
• Excellent facilitation, communication and stakeholder management skills
• The ability to build strong relationships and influence leaders at all levels
• Experience partnering with operational teams to understand and address real business challenges
• Strong strategic thinking combined with a practical, solutions-focused approach
• The ability to analyse feedback and performance data to drive continuous improvement
• A passion for developing people and building positive organisational cultures, Experience within the care sector, healthcare or another people-focused environment
• Experience supporting culture change or organisational development initiatives
• Professional qualifications in Learning & Development, Organisational Development or a related discipline
• Experience working within a multi-site or geographically dispersed organisation
  
  We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.
This is your opportunity to:
• Shape leadership development across one of the UK's leading care providers
• Make a lasting impact on organisational culture and leadership capability
• Work with senior stakeholders to influence how leadership is experienced across the business
• Develop innovative learning solutions that support thousands of colleagues nationwide
• Help create an environment where people can perform at their best and thrive
• Join an organisation where care, collaboration and continuous improvement are valued every day
  
  "From customers to other carers everyone is lovely. We all get along and if we need help it's always there. I got the hours I asked due to having kids…" Read more
Work life balance Flexibility indeed'It really is a joy to work' "You will struggle to find carers with a better work ethic than those who work for Helping Hands. The whole of the Exeter team work as one and…" Read more Amazing company High wages glassdoor'Management always listen' "Management always listen and try their best to help you, all the staff and customers are lovely and they do their best to work around you…" Read more Work life balance Flexibility