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Customer Relationship Executive - Retail and National Support (12 month fixed-term contract)

KARCHER UK LTD, Banbury, Oxfordshire

Customer Relationship Executive - Retail and National Support (12 month fixed-term contract)

Salary not available. View on company website.

KARCHER UK LTD, Banbury, Oxfordshire

  • Full time
  • Temporary
  • Onsite working

Posted 1 week ago, 10 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: c4ddc4c73eb848e094fe6b5568ce1298

Full Job Description

Handle inventory, pricing, delivery and any other general enquiries in response to customer requests which will come in via the phone, email or online chat

Handle technical enquiries based on parts identification via DISIS (electronic parts diagrams).

Build external relationships with existing and new customers

Take responsibility for and be the first escalation point for both the customer and the sales team of a dealer / key account area

Log and review daily any concerns which a customer has experienced and ensure these are followed up and closed down once fully resolved

Daily review of open returns to ensure these are resolved and credit notes raised in a timely manner

Daily review of open orders to ensure the customer is updated with any delays

Liaise with the sales team to ensure support is in-line with customer sales strategy and promotional campaigns

GCSE 9-4 (A-C) or equivalent, in Maths and English

Proven experience in customer service and administration

Strong communication skills

Attention to detail

Ability to work in a fast paced and demanding environment

A proactive, solutions focused team player with excellent interpersonal skills

Our Kärcher WOW Package :

Pension Scheme

Discretionary Bonus Scheme

25 days annual holiday + bank holidays (increases with service)

Simplyhealth Cash Plan (including retail discount scheme)

Critical Illness Cover and Life Insurance

Staff discount on Kärcher products

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Direct job link

https://www.jobs24.co.uk/job/customer-relationship-executive-retail-national-support-12-125062244
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