Customer Relationship Advisor

Our Customer Relationship Team is the first point of contact for our customers, and we pride ourselves on delivering excellent service. As a Customer Relationship Advisor, you'll handle a wide range of customer enquiries, expertly triaging issues, resolving queries at first contact where possible, and escalating complaints in line with our policy. You'll play a key role in:

• Providing knowledgeable, efficient, and customer-focused support
+ Logging and de-escalating complaints o Liaising with colleagues across the business to ensure a first-class service About You We're looking for individuals who: # Thrive under pressure and enjoy working collaboratively @ Have experience in customer service, objection handling, and problem solving - Communicate effectively across various channels = Are committed to resolving customer issues at the first point of contact Working With us You'll be joining a supportive and dynamic team led by Claire Cherry, Head of Customer Relations . If you'd like to know more about the role, feel free to reach out to Debbie Toon at debbie.toon@karbonhomes.co.uk

This is an exciting opportunity to support our customers with queries across multiple channels and make a real difference in their experience with Karbon Homes.

Key Details
• Customer Relationship Advisor - permanent role
+ Salary is £27,755 per annum o Location: Hybrid - home working and office-based in Stanley or Gosforth (attendance required when necessary) # Training - 2 weeks in-office training at Stanley @ Workspace Requirements: Quiet, dedicated home workspace with reliable internet - 37 Hours per week with agile working between the hours of 8am - 6pm. We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks. Why Join Us? We offer a generous benefits package to support your wellbeing and development, including: = 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
+ Occupational pension o Health cash plan # Flexible benefits pot @ Access to funding for qualifications, conferences, and learning events