Customer Relations Manager

We have a very exciting opportunity for an experienced and proactive Customer Relations Manager to join our team on a full-time, permanent basis for our newest development, Meadowhill Care Home. Nestled in the heart of Borehamwood in Hertfordshire, Meadowhill Care Home combines modern design with a warm and welcoming atmosphere.\n\nBoasting 75 private rooms and luxurious communal spaces, Meadowhill is tailored to meet the unique needs of residents in a tranquil and secure environment. The successful candidate will be responsible for marketing our care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy. You will work closely with the Home Manager and Head of Sales and Marketing to generate enquiries, convert them into resident admissions, and ensure our residents' moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them. We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue, whilst demonstrating care and compassion for our prospective residents and their families. Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results. About the role: \r\n

• Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand
• Write and implement an effective localised marketing and sales plan for the care home
• Arrange local events to help promote the care home and raise the company profile
• Generate enquiries and manage the sales process to drive occupancy
• Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner
• Maintain social media platforms to ensure we are engaging with our local community
• Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives
• Work closely with the Home Manager, Marketing team and other departments across the group
  
  Clean driving licence and access to a vehicle for business use
• Previous experience of sales and marketing within the care industry
• Understanding of fee sources and structures in the care sector
• Excellent verbal and written communication skills
• A proactive, positive and professional approach
• Commercially focused with excellent customer service skills
  
  Very competitive salary plus commission for sale of beds
• 25 days annual leave plus bank holidays
• Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Refer a Friend Scheme - earn up to £500 for a successful referral!
• Internal and external employee recognition schemes (e.g.\n\nEmployee of the Month and Long Service) and team building social events
• Support in achieving additional qualifications, including nationally recognised qualifications
• Access to financial and wellbeing support through The Care Workers Charity
• Comprehensive staff induction with free training and professional development
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