Customer Relations and Corporate Affairs Coordinator

We are seeking a Customer Relations and Corporate Affairs Coordinator to join our team based from our Head Office in London Bridge (hybrid working), on a 12 month Fixed Term Contract. This role will support the effective operation of the Customer Relations and Corporate Affairs teams by managing day-to-day departmental administration and financial processes. Key responsibilities include raising purchase orders, producing payment runs in line with audit control requirements, and managing and defending payment disputes via PayPal and Braintree,

• Maintain Customer Relations data and support development of Power BI dashboards
• Ensure robust audit controls across all customer payment processes, in line with cash control policies
• Manage reporting, including payment runs, failed payments and financial tracking
• Support budget monitoring and expense oversight
2. Payments, Finance & Fraud Prevention
• Produce and manage customer compensation payments and liaise with Finance
• Manage payment queries, disputes (e.g. PayPal/Braintree) and investigations
• Identify failed/unreceived payments and arrange replacements
• Support fraud detection and prevention across payment and refund channels
3. Operational & Administrative Support
• Manage departmental post, filing and record-keeping requirements
• Maintain team rosters, attendance records and general administration
• Arrange meetings, including logistics, agendas and minutes
• Raise purchase orders and ensure accurate invoice processing
4. Customer & Business Support Activities
• Support Delay Repay processes and ticket validation
• Manage Staff Travel requests and issue Duty Staff Travel tickets
• Provide administrative support for events and engagement activities
• Deliver ad hoc operational and customer engagement support as required
  
  In-depth knowledge of TOC and the wider industry landscape.
• Advanced user of MS Office applications, supporting effective administration and reporting.
• Established track record in business administration and office management within a professional environment.
• Experienced in managing and delivering complex workstreams under pressure, meeting challenging deadlines and objectives.
• Strong interpersonal skills, with the ability to influence, engage, and build trusted relationships across the organisation and with external industry contacts.
  
  We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work and building a team that represents the communities we serve. We're committed to creating an inclusive, supportive environment, and we're proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.