Customer Relations & Complaints Specialist

Salary not available. View on company website.

Hairby Zindzi, City of Westminster

Full time
Permanent
Remote working

Posted 3 days ago, 12 Jun | Get your application in today.

Closing date: Closing date not specified

Job ref: 4b62d1a474fe40eb9abf35d950b4a5f7

Location ref: City of Westminster

Hairby Zindzi

Full Job Description

HHair by Zindzi is looking for a Customer Complaints Specialist who cares about people and wants to give a great customer experience while protecting the brand. This role is ideal for someone calm, organised, and able to turn a negative situation into a positive one. What you will do:

Be the main contact for customer concerns about orders, services, and enquiries
Handle complaints in a fair, calm, and professional way
Look into issues and work with the team to find simple solutions
Write clear replies while keeping customer information safe

A calm, customer-first attitude and strong communication skills
Able to handle sensitive situations and stay professional
Organised and able to manage more than one task at a time
Comfortable using a computer, including systems like Excel and order tracking, and must have access to a laptop/computer and a mobile phone
Must have the right to work in the UK

Direct job link

https://www.jobs24.co.uk/job/customer-relations-complaints-specialist-126971020

Customer Relations & Complaints Specialist

Full Job Description

Direct job link

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