Customer Order Coordinator

business 5-acre distribution centre serving clients across the UK Excellent Elizabeth Line transport links easy commute from London and Essex Potential for career growth within a thriving and expanding company We are happy to discuss additional benefits and perks during the interview process. WHAT YOU'LL BE DOING You'll be a key link between our customers, warehouse, and transport teams making sure orders run smoothly from start to finish: Processing customer orders accurately into our ERP system Communicating in Cantonese and/or Mandarin with our customers via phone, email, WhatApp, WeChat and more Coordinating with our warehouse to ensure orders are picked, packed and ready on time Arranging deliveries with transport, couriers and third-party logistics providers Keeping customers informed throughout the order journey General administration and data entry duties WHAT WE'RE LOOKING FOR You don't need to tick every box if you're enthusiastic and willing to learn, we want to hear from you!

Proficiency in Cantonese and/or Mandarin (essential) Basic knowledge of Microsoft Word and Excel A confident and professional telephone manner Ability to multitask and stay calm under pressure Flexible and reliable able to work early/late shifts when needed A genuine team player with a positive, proactive attitude A strong focus on customer service and attention to detail WORKING HOURS This is a shift-based role, working 5 and a half days per week (approximately 43.75 hours per week). Shifts cover early and late patterns to support our distribution operation. Full details will be provided at interview. ABOUT HOO HING We've been the UK's Oriental Food Specialists for decades, supplying thousands of products to wholesalers, supermarkets, restaurants, cafes and takeaways across the country. With our own superstores in London, Essex and Buckinghamshire and a growing distribution network, this is a business with real momentum and real opportunities for the people who join us. HOW TO
APPLY Simply submit your CV and we will be in touch. We welcome applications from candidates at all stages of their career, including those on a Post-Study Work (PSW) visa. We look forward to welcoming you to the Hoo Hing family! TPBN1_UKTJ

Location: Chadwell Heath, Romford, Essex Pay: £29,120 per year + Paid Overtime Visa: PSW Visa Holders Welcome Are You a Chinese Speaker Looking for a Stable, Rewarding Role in a Welcoming International Team? Hoo Hing is the UK's leading Oriental food specialist, and we're growing. We're looking for enthusiastic Cantonese and/or Mandarin speakers to join our busy order processing team at our head office in Chadwell Heath just 10 minutes' walk from Chadwell Heath Elizabeth Line station. Whether you're newly arrived in the UK on a Post-Study Work visa or an experienced administrator looking for your next opportunity, we'd love to hear from you. WHY JOIN HOO HING? Competitive salary of £29,120 with all overtime paid your extra effort is always rewarded Full training provided no prior industry experience needed PSW visa holders actively welcomed we have experience supporting international staff Friendly, multicultural team of 200+ colleagues from across the globe Stable, established