Customer Operations Manager

The Customer Operation Team facilitate exceptional experiences. Whether customers are coming to see a world-class performance in our Donald Gordan Theatre or enjoying a coffee in our welcoming foyer café - Ffwrnais - our goal remains the same: to ensure that all visitors to WMC have a positive, enriching and lasting experience., Our Customer Operations Managers are the heart of our operational activity, leading and inspiring our customer operations teams to create a world leading experience across all elements of the venue. As a Customer Operations Manager you will take full line management responsibility of our team of both contracted and casual Venue Duty Managers and Hospitality Team Leaders, who will in turn drive forward our operational team to deliver world leading service, firing the imaginations of those who walk through our doors. Operational teams consist of permanent and casual hospitality staff, casual Customer Assistants and our Volunteer Ushers. You will be responsible for the day-to-day management of the organisation responding to incidents, complaints and business demands as and when needed, ensuring high standards are always a priority on site., Castle Howard is seeking a dedicated and highly organized leader to oversee our magical "Father Christmas in the Castle" experience. This role involves managing front of house operations, the acting team and all technical and backstage elements to ensure the seamless delivery of the show., The purpose of the job will be to help prepare, implement and operate performance related lighting, sound and AV equipment for Opera North productions both in Leeds and on tour. The successful candidate will be expected to work effectively as part of the team, making sure that all activities are carried out to the highest standards of safety., We are looking for an experienced Company Manager to join our Company of MJ: The Michael Jackson Musical during its Asian International Tour. The Company Manager is directly responsible for leading the Tour, supporting the Production Team, and the tasks of the Company Management department. Role commences early December 2026.

• Demonstrable experience of leading, motivating and effectively managing large operational teams in a live theatre / venue. This includes customer service, hospitality and volunteering.
• Experience in running an entire venue being responsible for the safety of all visitors and staff.
• Experience in high standards of compliance across resource, shift allocation, health and safety, food hygiene and drink licensing laws.
• Demonstrable experience of managing in a crisis - building wide evacuations and other complex events such as show stoppages and emergency situations.
You will be required to work across the hours of 07:00- 00:00 on both weekdays and weekends on a shift basis., We are seeking a passionate, motivated and highly organised individual to join the Masks and Puppets department for Disney's The Lion King at London's Lyceum Theatre, on a one-year fixed-term maternity cover., London, SW1Y 4HT | Weekly paid: £4047.96 - £4626.24 | Closing: 9 September 2026 Join the Front of House team at Theatre Royal Haymarket for our exciting new West End production. We're looking for confident, friendly and exceptionally reliable people with great customer service skills. Previous theatre experience is not essential.

London, W6 0QL | Hourly paid: £13.85 | Closing: 16 September 2026 We are now recruiting for Visitor Experience Assistants who welcome visitors to the theatre in an individual and informed way whilst delivering the highest standard of customer service at all times, London, W6 0QL | Hourly paid: £13.85 | Closing: 16 September 2026 We are now recruiting for Bar & Catering Staff to join our Team, London, W6 0QL | Hourly paid: £14.04 | Closing: 16 September 2026 We are now recruiting for Visitor Experience Supervisors who welcome visitors to the theatre in an individual and informed way whilst delivering the highest standard of customer service at all times.