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Customer Operations Manager

John Lewis Partnership, Bracknell, Bracknell Forest

Customer Operations Manager

£52900-£79400

John Lewis Partnership, Bracknell, Bracknell Forest

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: e5b208cb031c410389c7861585f6ddfc

Location ref: Bracknell, Bracknell Forest

Full Job Description

  • Leadership & People Management: Recruit, mentor, and lead the Export Operational Team, driving engagement and professional development to ensure high standards of performance
  • Operational Excellence: Provide our business partners with outstanding service levels in terms of both order fulfillment and relationship management.
  • Financial Management: Manage all financial invoicing for B2B transactions, including the accurate processing of credit and finance settlements
  • Continuous Improvement: Constantly striving to identify and implement improvements to ways of working that will deliver performance benefits and efficiency gains
  • Collaboration with internal stakeholders to ensure the B2B function is well understood and supported in the wider business., Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.
    • Faith & Belief FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.Gender Equality Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.Linkages Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.Pride Our first network that we developed. Designed to support the LGBTQ+ community and their allies.Working Parents Our Working Parents' Network supports and inspires working parents throughout their parenting journey.Care Experience Providing a safe and supportive community for Partners with experience in the care system.Carers Network The network aims to raise awareness and support Partners who are carers, and their allies.Ability Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.Unity Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.Faith & Belief FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.Gender Equality Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.Linkages Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.Pride Our first network that we developed. Designed to support the LGBTQ+ community and their allies.Working Parents Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

  • Experience/knowledge of FMCG supply chains
  • Experienced people manager
  • Analytical skills, data focused
  • Google Suite (or equivalent)
  • Track record of measuring performance and delivering continuous improvement initiatives
    • Desirable skills/experience you may have
  • Export experience
  • Language skills
  • Project management and negotiation skills
  • Previous experience in wholesale
  • Knowledge of Business Objects

    We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
    • We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it., This is where you'll be based, whether that's in a shop, distribution centre or one of our head offices. Bracknell Doncastle Road Berkshire, RG12 8YA See Commute

    In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
  • Expected salary - Salary up to £70,000 depending on experience.
  • Contract type - This position is a permanent contract.
  • Working pattern/flexible working - The Partnership has a hybrid working approach. You'll be expected to collaborate in person two to three days a week, either in the office/distribution centres or with customers. This role works standard office hours.
  • Location - Bracknell
  • Interviews - These will be held in person at our Bracknell Head Office from 10th June onwards., We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview., Leisure Learning
    • Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses. (Applies to courses which you pay for in advance yourself).PARTNER DISCOUNT 25% off at John Lewis and 20% at Waitrose. We knew you'd like this one! (some exclusions apply). (Partner discount is only available following successful completion of your 90-day Earning Membership period once you have started).Clubs & Societies From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.HOLIDAY & LEAVE Enjoy a generous holiday provision. Plenty of time for some rest and relaxation. (The amount of holiday you'll get depends on your role and working hours. It increases over time).PENSION & LIFE ASSURANCE Secure your future with our comprehensive pension scheme and life assurance.

Direct job link

https://www.jobs24.co.uk/job/customer-operations-manager-126848084
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