Customer Liaison Assistant - Casual

We are looking for a highly motivated individual to provide a welcoming and high-quality visitor experience and encourage new and repeat visits. To champion the heritage and museum service offer by actively promoting and selling the range of offers across the sites, including events and exhibitions and maximising secondary spend. The successful candidate will deliver a welcoming, safe, and efficient FOH experience. With a focus to deliver the highest level of customer care. To assist with the delivery of a positive and proactive social media campaign to engage with new and existing customers, with the aim of increasing footfall to the sites. To have good communication skills and to assist the bookings team including making follow up calls. For information on our approach to the recruitment of ex-offenders, please see our .

• NVQ level 2 in a relevant subject area or significant demonstrable experience of working in a customer facing organisation/visitor attraction setting.
• To be a welcoming and informative first point of contact for all customers, this will include meeting a range of visitors, and to actively promote and upsell the heritage and museum service.
• To ensure on a daily basis, the sites are presentable, clean and ready for business including setting up of the tills and to be able to take responsibility for Health and Safety within the working area.
• Ability to work on own initiative and part of a team - having excellent communication skills both verbal and written.
• To assist in the delivery of events, including those held outside of normal openings hours and to support and contribute to retail activities.
• Awareness of alarms and other security systems.
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following