Customer Journey Executive

The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. With a focus on best practice and renewal optimisation, the team works with clients across a wide range of industry sectors, to ensure maximum value of obtained from the software investments. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. The Customer Journey Team are a key part of the department, you'll be responsible for the end-to-end customer life cycle in relation to the Asset Intelligence customer assessments & services and accountable for ensuring that all new customers are successfully onboarded and Delivery assessments and fully managed and completed. Working with our internal teams, vendor partners and customers, you will be key in ensuring every customer receives excellent value from the services and assessments we provide. As Customer Journey Executive, you'll be responsible for: · Manage and co-ordinate the onboarding phases for all assessments & services · Track and manage the full life cycle of the assessments carried out by our Delivery function · Supported by the consultants, you will communicate the status and steps to customers throughout the Customer Journey process · Organise customer kick off calls and taking meeting minutes · Ensure consultants have all of the necessary information to deliver a successful customer engagement by creating consultancy pre-requisites packs for specific projects

· Knowledge of and experience with MS Office range of products · Good planning, organisation and administration skills with attention to detail · Good communication skills · A passion for working with people and the ability to quickly build rapport with both internal and external stakeholders · A pro-active, self-starting approach · Willingness to learn new Technology We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.