Customer Facing IT Helpdesk Apprentice

Introduction

Are you passionate about technology, enjoy helping people, and want to build a successful career in IT? DHL Express is looking for a motivated and enthusiastic Apprentice to join our Customer Facing IT team. This is an exciting opportunity to gain hands-on experience in a fast-paced IT support environment.

About the Employer

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

What You'll Do

• Act as a professional first point of contact for Helpdesk enquiries.
• Log and manage incidents and service requests accurately.
• Gather information to help diagnose technical issues.
• Learn how to use industry-standard service management and support tools.
• Assist with troubleshooting and resolving routine IT problems.
• Maintain accurate records and support documentation.
• Escalate more complex issues to experienced team members when required.
• Contribute to knowledge articles and process improvements.
• Support customers with professionalism, empathy, and clear communication  

Training Outcome

Customer Facing IT Helpdesk Advisor.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Initiative
• Patience

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 9:00am - 5:00pm.

Expected Duration: 2 Years

Number of Positions Available: 2

Training Provider: REALISE LEARNING AND EMPLOYMENT LIMITED