Customer Experience Team Leader
Mole Valley Farmers, Frome, Somerset
Customer Experience Team Leader
Salary not available. View on company website.
Mole Valley Farmers, Frome, Somerset
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 18 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a2f9c4a92a7b46eebb07ac36e264911b
Full Job Description
- Create effective schedules which prioritises our customer needs.
- To organise, oversee and motivate store team to increase sales performance by delivering exceptional customer service across checkout, service desk and engagement.
- Manage payroll / holiday planning and colleague training.
- Drive compliance with company policies and protocols across the Operations team
- Ensure a comprehensive understanding of safe working practices across the operations
- Lead by example in the implementation of safe working practices and investigate breaches or near misses.
- Manage the day to day running of the team, dealing with any people issues as they arise.
- Promote a strong team ethos which supports individuals, strengthens cohesion, and fosters pride in being a member of the Mole Valley team
- Demonstrate excellent product knowledge and drive excellent product knowledge across the
- Efficiently organise staff levels to reflect the needs of the business.
- Through task prioritisation you will ensure process completion on time: Banking, Reports.
- Gap checks, pick lists, Price Integrity, Order management, Credit Claims to ensure protocols are followed to keep us safe, legal and deliver excellent customer service standards.
- Stock file integrity to maximise availability.
- All Heath & Safety issues are reported, actioned and corrected.
- Be an expert not only in our products but in the business as a whole so you can address every query and support every customer decision by knowing the right people in our business to contact.
You are highly organised and confident prioritising task to ensure Health and Wellbeing is top priority and demonstrating problem solving is second nature. You lead your teams to ensure that operational process, stock management and high standards of visual merchandising is delivered on time and to company standards, thus exceeding customer expectation. You will interpret sales reports and provide guidance on how to improve sales and customer engagement. Ensuring the smooth running of day-to-day service in store.
Scottish Widows contributory Pension - company will match up to 5% - Up to 25% staff discount in store
- Free parking on site
- 33 days holiday inclusive of bank holidays
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Salary Finance
- Life Assurance
- Employee Assistance Programme with Retail Trust, We are one of the country's leading agricultural supply businesses offering a complete suite of in-store, on-farm, and online services, inspired by our passion for the agricultural industry and wider rural community. Originally founded in 1960 by a small group of farmers, over the years we have grown and today we operate over 50 nationwide rural retail locations comprising Mole Valley Farmers, Mole Country Stores, and Farmdirect, along with our direct to farm business providing feed, fertilizer and other inputs to the nation's farmers. We exist for the greater good of our farming shareholders and work with them to improve their productivity, profitability, and sustainability. For everyone who works in one of Mole Valley Farmers' businesses - just like our customers who live and work in it - the countryside is a way of life and we are committed to UK agriculture. PLACEHOLDER
Direct job link
https://www.jobs24.co.uk/job/customer-experience-team-leader-125265220
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