Customer Experience & Quoting Specialist
Bruker Corporation, Westwood Heath, Coventry
Customer Experience & Quoting Specialist
Salary not available. View on company website.
Bruker Corporation, Westwood Heath, Coventry
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: f1adde2f309640f8818c7784ae261d73
Location ref: Westwood Heath, Coventry
Full Job Description
- Monitor, track, and manage incoming inquiries received via phone, email, Salesforce, and other communication channels.
- Assess customer requests and route inquiries to the appropriate Sales, Service, or other internal teams.
- Collect, maintain, and document customer and system information in relevant systems.
- Ensure timely, transparent, and professional communication with customers and internal stakeholders.
- Support the customer journey from initial inquiry through quotation, order processing, invoicing, and cash collection activities. Sales and Service Support
- Support Sales and Service teams in day-to-day operational activities.
- Prepare quotations for instruments, accessories, spare parts, consumables, service agreements, repairs, relocations, and other billable services.
- Collaborate with technical experts to ensure the accuracy and feasibility of quotations.
- Support tender submission processes, including the preparation and collection of required commercial documentation.
- Assist with the preparation, completion, and submission of customer- and audit-related documentation.
- Work closely with Order Processing teams to ensure efficient order handling and follow-up. Operational and Administrative Support
- Support cash collection activities, including communication related to letters of credit, bank guarantees, invoice distribution, and customer portal submissions.
- Coordinate the return of defective materials to repair centers in a timely manner.
- Provide backup support to colleagues and support similar activities across other regions when required.
- Develop and maintain a strong understanding of Bruker products, services, and internal processes.
- Contribute to process improvements and initiatives aimed at increasing operational effectiveness and customer satisfaction.
- Perform other duties aligned with the scope and objectives of the role.
Completed vocational training, secondary education, or equivalent qualification. - Interest in science, technology, and innovation.
- Excellent written and verbal communication skills in English (minimum C1 level); additional European language skills are an asset.
- Experience with SalesForce and/or knowledge of SAP.
- Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
- Strong interpersonal and communication skills, with the ability to adapt communication style to different stakeholders.
- Ability to effectively prioritize tasks and work in a fast-paced environment.
- Strong organizational skills with the ability to work both independently and collaboratively.
- Customer-focused mindset with an open and positive approach.
- Strong problem-solving skills and a proactive attitude.
Direct job link
https://www.jobs24.co.uk/job/customer-experience-quoting-specialist-127097148