Customer Experience Process & Journey Mapping Specialist
B&Q plc, North Stoneham, Eastleigh
Customer Experience Process & Journey Mapping Specialist
Salary not available. View on company website.
B&Q plc, North Stoneham, Eastleigh
- Full time
- Permanent
- Onsite working
Posted today, 31 Aug | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 53fa58b48872433e83cd20504dc64c04
Location ref: North Stoneham, Eastleigh
Full Job Description
B&Q is seeking a Process & Journey Mapping Executive to centralise knowledge and SOPs for Customer Services at our Southampton Store Support Office. You will develop and maintain SOPs, knowledge content and process maps to support effortless customer service and accurate issue resolution.
Training, development and a collaborative environment are emphasised. Open to Job Share, Full Time or Part Time, with hybrid working (1-2 days in the office) and a competitive package including pension, PMI and
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