Customer Experience Manager
Sainsbury’s Group, Solihull
Customer Experience Manager
Salary not available. View on company website.
Sainsbury’s Group, Solihull
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 12 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: fd37bfa274bc4eaeb5dcee1cd3891203
Full Job Description
- Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
- Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
- Managing operations in our petrol station (If your shop has one)
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Someone who is truly obsessed with customers and service, and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. - An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension - we'll match 4-7.5% of your pension contributions.
- Sainsbury's share scheme - build up an investment at discounted rates.
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Colleague networks - link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop:We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look .Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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