Customer Experience Manager

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.,

• Set standards for customer experience across the whole customer journey
• Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format
• Set measurement framework for lead and lag indicators of customer experience
• Liaise with stakeholders across the business in support of key performance outcomes
• Drive key commercial lines across the Wellbeing Centre
• Deputise for the General Manager, Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
  
  To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;
• Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.
• Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.
• Good understanding of developing trends in customer experience, expectations and segmentation.
Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.