Customer Experience Executive
TEAM Inc., Branksome, Poole
Customer Experience Executive
Salary not available. View on company website.
TEAM Inc., Branksome, Poole
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 18 Jun | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 8f3747a83c1f4c6a886dab87efccb354
Location ref: Branksome, Poole
Full Job Description
Customer Experience Executive
Poole, Dorset 24,000 - 26,000 DOE Monday to Friday
TeamJobs are delighted to be recruiting for a Customer Experience Executive to join a growing and well-established business based in Poole.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and enjoys working in a fast-paced environment. You'll play a key role in supporting both direct consumers and wholesale customers, ensuring every interaction reflects the company's commitment to outstanding customer experience.
What you'll be doing
As Customer Experience Executive, you'll be the first point of contact for customers, managing enquiries across phone, email and digital channels.
Your responsibilities will include:
Customer Experience (B2C)
Responding to customer enquiries regarding products, orders, returns and exchanges
Providing product advice, sizing guidance and stock information
Managing customer complaints and finding effective resolutions
Handling Trustpilot and product reviews, identifying opportunities to improve customer satisfaction
Managing chargebacks and disputes across Shopify and PayPal
Supporting marketplace customers and ensuring service level agreements are met
Maintaining accurate customer records and order information
Customer Experience (B2B & Wholesale)
Supporting wholesale customers with order queries, deliveries and account information
Processing new orders, amendments and credit notes
Providing order data, pricing information and product details
Working closely with internal departments including Operations, Marketing, Production and Finance
Operational Support
Supporting internal order processing and stock management
Assisting with wholesale and clearance order administration
Maintaining customer accounts within Sage200
Identifying trends and recurring issues to help improve processes and customer experience
Supporting trade shows and sales launches when required
What we're looking for
Essential
Previous experience in a customer service, customer support or contact centre environment
Excellent written and verbal communication skills
Strong telephone manner and professional email etiquette
Ability to manage multiple priorities effectively
Strong problem-solving skills and attention to detail
Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word
Experience using customer service or order management systems
Desirable
Experience supporting both B2C and B2B customers
Knowledge of e-commerce platforms and fulfilment processes
Experience using Sage200 and/or eDesk
About you
We're looking for someone who is:
Customer focused and passionate about delivering excellent service
Positive, professional and approachable
Highly organised with strong attention to detail
Comfortable working in a busy, fast-paced environment
A collaborative team player who enjoys working across departments
Interested?
If you're looking for an opportunity to join a growing business where customer experience is at the heart of everything they do, we'd love to hear from you.
Apply today or contact TeamJobs on (phone number removed) for more information.
TJCOM
Essential
Previous experience in a customer service, customer support or contact centre environment
Excellent written and verbal communication skills
Strong telephone manner and professional email etiquette
Ability to manage multiple priorities effectively
Strong problem-solving skills and attention to detail
Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word
Experience using customer service or order management systems
Desirable
Experience supporting both B2C and B2B customers
Knowledge of e-commerce platforms and fulfilment processes
Experience using Sage200 and/or eDesk
About you
We're looking for someone who is:
Customer focused and passionate about delivering excellent service
Positive, professional and approachable
Highly organised with strong attention to detail
Comfortable working in a busy, fast-paced environment
A collaborative team player who enjoys working across departments
Interested?
If you're looking for an opportunity to join a growing business where customer experience is at the heart of everything they do, we'd love to hear from you.