Customer Experience Executive
Zuto Limited, City Centre, Manchester
Customer Experience Executive
£25400
Zuto Limited, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 15 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: c344f91e681f436dbffa3b7e60a49e6e
Full Job Description
- Capturing and validating customer information, ensuring they receive an excellent customer service experience
- Communicating with new and existing customers
- Ensuring customer requests and enquiries are dealt with quickly and efficiently
- Setting your own daily targets to achieve your monthly goals
- Handling objections and understanding the customers needs
- Working closely with other customer facing an non-customer facing teams
- Liaising with vehicle dealerships and other affiliates, building rapport and managing relationships
- Being the primary escalation point for customer's after sale's problems. Working closely with our Customer Care team to resolve initial issues quickly and fairly.
Are you upbeat, friendly, resilient, and have a positive approach to customer service? We are on the lookout for highly driven and success customer focused professionals who can deliver a fantastic service to our customers every day whilst also having some fun along the way. If you find it easy to build relationships and rapport with customers using a consultative and thorough approach with the ability to manage a pipeline, we want to hear from you.
Why Zuto? The UK's Top 25 Best Large Companies to Work For Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Our journey began in 2006, and we're thrilled to have achieved significant milestones along the way. However, we're not resting just yet. We're continuously striving to reach new heights and achieve even greater successes with our team of over 450 Zutonites. Behind taking a mortgage, buying a car is likely to be the second biggest purchase we make, and we know that our customers rely on their cars to get to work, take their children to school, take elderly relatives out at the weekend, the list goes on. We have always said, if we were to achieve our purpose of bringing simplicity and transparency to supporting hundreds of thousands of customers into cars, this would only be half of the story. From our very beginnings, we have always known that we were creating something special at Zuto; redefining what success looks like and leaving a legacy that we could all be proud of.
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