Customer Experience Architect

Product Engineering at JLR is centred on innovation and creativity. From advanced driver assistance systems to developing the future of electric propulsion, the opportunities to create exceptional experiences for the future of motoring are wide-ranging. You'll work alongside industry experts to drive product strategy, manage programs, analyse performance, and lead transformation initiatives. Exceptional careers that bring world-renowned vehicles to life start here. Help shape how customers experience efficiency in the vehicles of tomorrow. Join a team turning insight into meaningful features that enhance performance, usability and sustainability. As the Customer Experience Architect for Range Features, you'll lead the end-to-end development and integration of customer-facing features from concept through to launch. You'll bring together engineering, design and product teams to translate customer needs into robust solutions, ensuring every feature delivers real value and a coherent customer experience. It's an opportunity to work at the forefront of innovation, channel your curiosity and grow your influence across complex, cross-functional programmes. WHAT TO EXPECT You'll take ownership of features that directly impact customer experience, working across technical teams to align delivery with programme milestones. Your focus will be on bringing clarity to complexity and ensuring high-quality outcomes at every stage. Here's what to expect:

• Leading the end-to-end delivery of vehicle efficiency features, ensuring seamless integration into programmes
• Defining the future customer experience of range through a clear, differentiated and deliverable product strategy aligned to brand positioning
• Translating customer needs into structured engineering requirements utilising sound systems engineering principles and shaping a coherent, end-to-end solution landscape across all delivery domains
• Coordinating cross-functional teams across software, hardware, validation and integration, driving alignment, collaboration and continuous improvement
• Owning & managing governance of the customer experience vision, providing ongoing steering, risk management and performance guidance, ensuring progress to meet key delivery milestones and quality standards
  
  Along with your ambition to achieve the exceptional, there are several skills that you'll need to help you succeed here, including:
• Demonstrating experience in automotive feature development and delivery within complex engineering environments
• Applying systems engineering principles including requirements management, validation and system architecture
• Translating customer insights into technical requirements with a strong focus on user experience
• Collaborating across multiple stakeholders with strong communication and influencing skills
• Working with tools and frameworks such as MBSE, SysML, DOORS, Jira or similar
  
  This role is rewarding in more ways than one. On top of our core offering, you'll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits:
• Discounted car purchase (open to family members, too)
• A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available
• A competitive pension
• A JLR company performance-related bonus
• An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning
• Access to open, employee-led support and social networks
• Comprehensive Life Assurance and Income Protection policies
• Flexible working
• Flexible working is offered for specific roles dependant on responsibilities. Please speak to the hiring team for details
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs., Job Segment: Systems Engineer, Engineer, Risk Management, User Experience, Engineering, Automotive, Finance, Technology