Customer Experience Analyst

£40000-£45000

The Medical Protection Society Limited, Leeds

Full time
Permanent
Onsite working

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Posted 1 week ago, 13 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f35c3c31c6594f50989889b48c15ba0a

The Medical Protection Society Limited

Full Job Description

Analysis of member feedback resulting in robust member insights via our surveys and journey maps to optimise member experience
Translate complex data into actionable strategies that improve satisfaction and loyalty whilst achieving our corporate goals
Lead on insight delivery across the organisation to help support decision making in alignment with strategic goals
Create effective and engaging outputs to tell the story of member experience
Collaborate and engage with key teams across the business to combine internal data points with member insight, creating a 360 degree view of member experience
Drive and embed member centricity by demonstrating the power and value of key member insight to influence key stakeholders and senior audiences
Identification of where additional research is required with appropriate methodology
Develop and improve our approach to member experience monitoring where required, We are a not-for-profit organisation, meaning member's subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Strong and well-rounded researcher with experience of customer / member data analysis
Have a strong ability to synthesise data and insights to create clear and compelling stories and outputs that engage senior audiences
Are strategically and commercially minded, familiar with client side research
Strong competency in using survey and research platforms such as Qualtrics
Have experience of demonstrating the value of customer / member experience insights and using this to influence key decisions
Experience of taking a leading role in a customer / member experience team and can guide and develop less experienced colleagues
Bring passion to the role and are motivated by the opportunity to make a difference to our members across the globe

The Medical Protection Society Ltd (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

Alongside a competitive salary, you will also receive:
Up to 15% discretionary annual bonus
11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
Private Medical Cover
Healthcare cash plan
6x salary death in service
Paid volunteering day
A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
Employee Assistance Programme
A range of shopping discounts from major high-street retailers

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Direct job link

https://www.jobs24.co.uk/job/customer-experience-analyst-125235773

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