Customer Experience Advisor - Neighbourhoods Team

We are looking for individuals to join our Housing Services team as our next Customer Experience Advisors within our Neighbourhood Services Team to take a range of enquiries and give assistance to our customers.
Managing both internal & external calls to customers regarding Neighbourhood enquiries including anti-social behaviour, mutual exchanges, Messy Gardens and Compliance. you will communicate effectively; act quickly and professionally resolve them.
You will get the opportunity to support the team by being the first point of contact to customers.
The role includes supporting our reception function at Tamar Court, Worle.
This is a great opportunity to take that next step in your customer service career and learn new skills within the Neighbourhoods Team in a supportive team environment., If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.

A natural communicator, you can communicate with a wide range of people in a clear and concise manner.
With experience of working in a customer focused/service environment, you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues.

At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE - We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact.
EFFECTIVE - We are professional and can be relied on to achieve consistently good results.