Customer Experience Advisor
Johnson Controls, City Centre, Manchester
Customer Experience Advisor
Salary not available. View on company website.
Johnson Controls, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 3 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: be7f9f0fe5b64ac8978d42416289e6c2
Location ref: City Centre, Manchester
Full Job Description
- Monitor quality and identify improvement opportunities
- Analyse data and identify trends to enhance the customer journey
- Work closely with internal teams to resolve issues and improve processes
- Take ownership of customer queries through to resolution
Strong customer service and communication skills - Ability to manage multiple priorities effectively
- Attention to detail and strong organisational skills
- IT literacy and experience using CRM systems
- Proactive, team-focused mindset with a passion for improvement Nice-to-Have:
- Experience with Salesforce
- Background in quality frameworks or data analysis
- Experience working cross-functionally
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. - Competitive Salary: Reflecting your skills and experience.
- Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement. What you'll do
£36,095 per year - estimated ? Full time NEW We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You'll deliver high-quality customer interactions, manage queries, and help drive continual improvement across service delivery.
Direct job link
https://www.jobs24.co.uk/job/customer-experience-advisor-127067185