Customer Experience Advisor

In this role, you will play a key part in delivering a consistent, high-quality service to both our customers and colleagues. You'll work within a Contact Centre environment, with a focus on resolving queries at the first point of contact wherever possible.

You will also support our Planning team by accurately using scheduling systems and related software, helping to ensure operatives' diaries run smoothly and efficiently.

Working Hours
You'll be part of a rota covering shifts between 07:00 and 20:00, including:

Early starts
Standard daytime hours
Later finishes
We aim to ensure fair and balanced scheduling for all team members.

No weekend work
No bank holiday working

Have previous contract centre customer service experience
Are confident using IT systems, including Microsoft Office or similar tools, and can quickly learn new systems
Are passionate about delivering excellent customer service
Communicate with empathy, patience and respect at all times
Can work both independently and as part of a team
Are flexible to meet service needs within the rota provided
Have a good understanding of data protection (GDPR)
Are committed to equality, diversity and inclusive working practices
Please review the full JD for a breakdown of what you'll be doing and what skills we are looking for., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people.

We are continuing to grow, with a strong focus on providing high-quality, affordable homes and delivering excellent services to our customers.

Our people are at the heart of what we do, and we are proud to offer a supportive and collaborative working environment.

What we can offer you

Excellent pension scheme with high employer contributions

Free, fully equipped onsite gym and changing facilities

3 days per year for volunteering through our Make a Difference scheme

25 days annual leave (rising to 30 days), plus bank holidays and option to buy/sell leave

Free Employee Assistance Programme, including counselling support

Free annual flu vaccination

Cycle to Work scheme

The opportunity to work in a vibrant part of the South West