Customer Experience Advisor

We are looking for a new colleague to join our amazing and friendly Contact Team!

We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.

You will be the point of contact for these customers, providing first-time right solutions and resolving their queries alongside some admin related tasks. On occasion, you may be called upon to coordinate maintenance works in our homes, so our Home Repairs Team can continue to provide high quality repairs.

With amazing opportunities to gain company exposure for your work, and lead onto potential progression opportunities within the team and Company.

Our Contact Team are charismatic, team players with excellent communication skills, both oral and written.

You will have experience of dealing with members of the public, although this does not have to be in a contact centre environment. You will also be able to maintain a high level of customer service, whilst working well under pressure.

You will be a proactive person with an ability to use your own initiative when facing situations that need quick action problem solving.

IT literacy skills are needed for this role as you will be working with a range of in-house databases.

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .