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Customer Experience Administrator

Tate, Guildford

Customer Experience Administrator

Salary not available. View on company website.

Tate, Guildford

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 0fd6c838591f45138dcf4206a36d627b

Location ref: Guildford

Full Job Description

Our client is growing family run business, where they focus on providing exceptional customer service, they are now an experienced Customer Experience Administrator to join a fast paced team based in Guildford. Your main duties will include:

  • Be a key point of contact for both customers and colleagues, delivering an outstanding experience every time.
  • Act as the main day-to-day contact for customer and staff queries via email, phone, and in person.
  • Help manage and man reception, creating a welcoming and professional front-of-house experience where needed.
  • Answer incoming phone calls and triage incoming post efficiently.
  • Maintain office supplies and help keep the office running smoothly.
  • Support customers with queries relating to their inventory, collections, and deliveries.
  • Assist the sales team with inventory-related projects where needed.
  • Work closely with the operations team, helping answer queries and ensuring the smooth operational running of the business.
  • Support and help execute internal projects, including initiatives to improve our customer journey and overall customer experience.
  • Host and manage site visits and in-person interactions for customers.
  • Collaborate closely with your teammates to drive exciting projects and business growth

    You're a people person who loves creating positive experiences for customers and colleagues.
  • You're a motivated self-starter, always curious and keen to grow.
  • You're a strong communicator, confident working with both customers and team members.
  • You're a solution finder - positive, proactive, and calm under pressure.
  • You thrive in a fast-paced, team-driven environment, where every day brings something new.

Direct job link

https://www.jobs24.co.uk/job/customer-experience-administrator-126884322
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