Customer Events and Communications Co-ordinator

Are you passionate about bringing people together, creating meaningful engagement opportunities and ensuring customer voices are heard? At Ocean Housing, we're looking for an enthusiastic and organised Customer Engagement, Events & Communications Co-ordinator to help shape how we connect with our customers. This is an exciting opportunity to coordinate events, develop engaging communications and support residents to influence the services that matter most to them. Working within our Tenant Voice & Engagement Team, you'll play a key role in delivering customer events, consultations, communications and involvement activities that strengthen relationships, build communities and help drive service improvements. What you'll be doing: You will coordinate a diverse programme of customer engagement activities, including:

• Planning and delivering customer events, community sessions, tenant meetings and consultations.
• Developing engaging customer communications, newsletters, website content and event materials.
• Working with customers, colleagues and community partners to encourage participation and gather feedback.
• Managing event logistics, schedules, resources and communications.
• Capturing and analysing customer insight and feedback to help improve services.
• Supporting digital engagement through surveys, virtual meetings and online feedback channels.
• Maintaining accurate records and producing engagement reports and evaluations.
• Helping ensure customer voices are reflected in decision-making and service improvement initiatives.
  
  We're looking for someone who combines excellent organisational skills with a genuine passion for customer engagement.
You'll bring:
• Experience coordinating events, engagement activities or community-based projects.
• Strong written communication skills and the ability to create engaging content for a variety of audiences.
• Experience working directly with customers, residents, tenants or community stakeholders.
• Outstanding organisational skills, with the ability to manage multiple priorities and deadlines.
• Confidence building relationships with colleagues, customers and external partners.
• Strong IT skills, including Microsoft Office and digital communication platforms.
• The ability to gather, analyse and present customer feedback and engagement outcomes.
• A commitment to delivering excellent customer service and inclusive engagement opportunities., Level 3 qualification or equivalent experience in customer engagement, communications, community development, events management or a related field.
• Commitment to ongoing professional development.
Desirable
• Experience within social housing, local government or community services.
• Experience using surveys, engagement platforms or customer insight tools.
• Knowledge of accessible and inclusive communication practices.
• Experience producing customer publications, website content or social media communications.
  
  Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement "To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community." At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies, Generous Holiday Entitlement
Healthcare Benefits Occupational Sick Pay Scheme Pension which includes Death in Service Benefit Values Gallery 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub "This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued - Well Done!"