Customer Engagement Officer

To deliver an inclusive resident, customer and community engagement approach to build resilliant and engaged communities with residents and customers participating in everything we do. To ensure that all issues relating to customer safety (including but not limited to Anti Social behaviour (ASB), safeguarding and Domestic Abuse) are reported to the relevant departments. The production and delivery of communication to our residents and customers through a variety of channels including our website, social media platforms, publications and events. Developing local solutions and community responsibility, with a forward-thining approach to leading resident and community involvement across the Trident Group
What you'll be doing
To develop, deliver and continuously improve resident/customer enagement activities and communications across Trident Group.
Be outward and front facing within the communities and services provided across the Group, ensuring the needs of all our customers are met regardless of geographical location, service or tenure.
Support and develop involvement in line with the Resident and Customer Engagement Strategy and record, monitor and provide evidence of performance against all areas of the Delivery Plan.
To record, monitor and provide evidence of performance in line with regulatory requirements, Service Standards, The Charter for Social Housing Residents: Social Housing White Paper, Consumer Standard, Tenants/Customer Charter associated with 'Together with Tenants' and health and social care regulatory requirements.
Provide information, reports and progress against agreed priorities and performance to the Head of Homes and Communities, Heads of Service, Team Managers and Business Development Team.To develop and deliver customer engagement opportunities that add demonstrable value in line with our Customer Engagement strategy and regulatory responsibilities.
Highlight to Customer Scrutiny Manager activities that are no longer fit for purpose and identify recommended changes/improvements.
To align all work and activities with the Tenant Satisfaction Measures, Consumer Standards, Menu of Engagement, Customer Engagement Strategy and associated action plans and relevant legislation, All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

At least 2 years community engagement experience, working within a social housing/community investment environment/ charity.
Experience and knowledge of working with socially excluded and hard-to reach individuals and groups Demonstratable person centred approach, treating people with dignity and respect.
Ability to deal with challenging situations and seek resolutions through mediation and preventative
Able to prioritise and manage own and others workloads
Accountable decision making
Reliable and punctual

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
+ Trustworthy
+ Collaborative
+ Accountable
+ People Focused
+ Caring in all we do
The benefits
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ A day off for your birthday
+ 4 days off when you move home
+ Life assurance (3 x salary)
+ Employee Assistance programme & wellbeing programme
+ Flexible Working options
+ Learning & Development opportunities
Who we are?
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people