Customer Delivery Hub, Driver Technician

Your day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:

- Being an ambassador for the John Lewis brand with great customer service as your number one priority.

- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.

- Helping load up your lorry with the day's deliveries working alongside the warehouse team.

- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.

- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.

- Keeping up to date with new products and technologies to help you perform your role at your best.

- Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses., Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

Faith & Belief

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Gender Equality

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Linkages

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Pride

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Working Parents

Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

Care Experience

Providing a safe and supportive community for Partners with experience in the care system.

Carers Network

The network aims to raise awareness and support Partners who are carers, and their allies.

Ability

Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.

Unity

Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

Faith & Belief

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Gender Equality

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Linkages

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Pride

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Working Parents

Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

- Manual C1 UK driving licence (with a maximum of 6 points).

- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.

- Previous experience driving a 7.5-tonne vehicle.

- Previous experience in a customer-facing role.

- Great verbal communication skills both over the phone and in person.

- Good understanding of technology.

Desirable skills/experience you can bring:

- Experience in-home delivery and installation of electrical and furniture products

- Installation and disconnection of white goods.

- Experience with electrical installations (including integrated appliances) and TV Wall mounts.

- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances

- Assembly of a flat pack.

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role., We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it., This is where you'll be based, whether that's in a shop, distribution centre or one of our head offices.

Origin Park (Customer Delivery Hub)
Unit 4
London, NW10 7FW
See Commute

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview., Leisure Learning

Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses.

(Applies to courses which you pay for in advance yourself).

PARTNER DISCOUNT

25% off at John Lewis and 20% at Waitrose. We knew you'd like this one!

(some exclusions apply). (Partner discount is only available following successful completion of your 90-day Earning Membership period once you have started).

Clubs & Societies

From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.

HOLIDAY & LEAVE

Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.

(The amount of holiday you'll get depends on your role and working hours. It increases over time).

PENSION & LIFE ASSURANCE

Secure your future with our comprehensive pension scheme and life assurance.