Customer Contact Officer

A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. A timeline for potential change is currently unknown. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you'll be part of shaping an exciting new chapter for local government. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring. We recognise the wide range of cognitive strengths that contribute to delivering high-quality services. We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all. Please be advised that the Council is unable to provide sponsorship under the UK Skilled Worker visa route. Candidates must be able to demonstrate an existing right to work in the UK. Responsible recruitment practices for safeguarding are in place within the Council's HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children. Stroud District has an energy unlike any other place. It's green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website

We are looking for a highly motivated individual with a passion for customer service and a desire to make a difference to join our busy Customer Contact Centre. The successful candidate will provide an efficient and effective customer experience, resolving queries at the first point of contact via various channels including, telephone, in person, email, letter and online. Our dedicated Customer Contact Centre offers an exciting opportunity to be part of a team delivering high quality services by engaging with our residents, partners, and staff. To be successful you will need:

• A good standard of education through qualification (e.g., GCSE Maths and English Grade C or equivalent)
• To be passionate about customer service and have a strong customer focus.
• To have excellent communication skills and the ability to deal with a diverse range of customers with various needs and requirements.
• A willingness to train, develop new skills, welcoming the opportunity to be at the forefront of change and improvements.
• Ability to multi-task, inputting information on several internal systems and resolving queries by referring to different sources.