Customer Consultant
Principality Building Society, Porthcawl, Pen-y-bont ar Ogwr - Bridgend
Customer Consultant
Salary not available. View on company website.
Principality Building Society, Porthcawl, Pen-y-bont ar Ogwr - Bridgend
- Part time
- Permanent
- Onsite working
Posted 4 days ago, 20 Apr | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: f57143aa43b1498da5d99987077347f0
Location ref: Porthcawl, Pen-y-bont ar Ogwr - Bridgend
Full Job Description
At Principality Building Society, we've been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you'll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. We're committed to helping you develop. From day one, you'll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role. As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
Ability to deliver outstanding customer service, either face-to-face or over the phone. - Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
BELONG. There's no place like Principality. Our home is your home. So, when you decide to join the team, we'll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you - when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together. Some reasons you may want to consider working with us; we're a 2022 winner of UK Best Large Workplaces for Women, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ''Belong'' designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that's not all, discover why there's really no place like Principality