Customer Care Team

At Mitie, our people are our greatest strength, and our promise is to create a place where you can thrive and be your best every day. We're looking for a number of Customer Care Team Members to join our TSOC team on a night shift basis, helping customers, coordinating services and supporting the delivery of essential operations.

Please be aware that these roles will require you to pass an SC clearance.

Role Responsibilities:

-Be the first point of contact for customer enquiries via phone, email and digital channels.

-Take ownership of requests and ensure they are progressed accurately and on time.

-Coordinate resources, suppliers and service activities to support operational delivery.

-Provide clear updates to customers and colleagues while maintaining accurate records.

Strong communication and organisation skills with the ability to manage changing priorities.

-Confidence using Microsoft Office and learning new systems.

-A proactive approach, attention to detail and a willingness to take ownership.