Customer Care Representative
Prysmian Group, Bishopstoke, Eastleigh
Customer Care Representative
Salary not available. View on company website.
Prysmian Group, Bishopstoke, Eastleigh
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 12 Sep | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 9a3ed13066f343fdb137c615f6cf44e2
Location ref: Bishopstoke, Eastleigh
Full Job Description
- Generate tenders and quotations and ensure an efficient turnaround time.
- Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
- Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
- Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
- Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
- Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
- Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders.
- Support and assist with other internal Trade & Installer functions.
- Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.
Candidates will ideally be educated to 'A' level standard or equivalent with grades A to C in Maths and English. A working knowledge of Microsoft Office is essential. A good working knowledge of SAP will be beneficial. The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.
Direct job link
https://www.jobs24.co.uk/job/customer-care-representative-127382770