Customer Care Representative

As a Customer Care Representative, you will play a key role in supporting our NHS and private healthcare customers. You will be the first point of contact for customer enquiries, ensuring requests are logged accurately, prioritised correctly, and progressed efficiently through to resolution. Working closely with engineers, technical teams, and internal stakeholders, you will help keep critical medical equipment operating reliably in hospitals and clinics nationwide. What you'll be doing In this role, you will:

• Log service and application-related calls accurately using our Service Management Systems
• Check contract and warranty status and ensure all customer and system details are captured correctly
• Route service requests to the appropriate Technical or Applications Support teams
• Act as a point of contact for healthcare-related enquiries via the Siemens switchboard
• Create spare parts and test equipment orders for Customer Service Engineers and coordinate deliveries
• Support time-critical and high-priority situations where accuracy and clear communication are essential
Working pattern
• 7-day contract, working shifts between 08:00 and 20:00, Monday to Sunday
• Shifts are scheduled across the week, including weekends
• Flexibility is required to support business needs
• Any extended hours worked are eligible for overtime or enhanced pay
  
  Previous experience working in a call centre or customer service environment
• Confidence handling customer interactions over the phone and/or face-to-face
• The ability to manage multiple tasks simultaneously in a fast-paced environment
• Experience working to deadlines and collaborating as part of a team
• SAP experience is advantageous but not essential
  
  About Siemens Healthineers
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and more than 73,000 colleagues across 70+ countries. Every day, an estimated 5 million patients worldwide benefit from our innovative technologies and services. We are proud to foster an environment where people can grow, develop, and make a real impact on healthcare outcomes worldwide.

In return for your dedication and commitment, you'll receive a competitive reward package and the chance to join a welcoming and inclusive workplace, including:
• 26 days' holiday, with the option to buy up to 10 additional days
• Up to 10% employer pension contribution
• Bonus and share schemes
• Flexible benefits, including private medical insurance and dental cover
• 2 paid volunteering days per year
• Access to a 24/7 employee assistance programme