Customer Care Insights & Performance Leader
Transport For Greater Manchester, City Centre, Manchester
Customer Care Insights & Performance Leader
Salary not available. View on company website.
Transport For Greater Manchester, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted today, 27 Aug | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 20ad5742172c436ebe9427bc31c34ba5
Location ref: City Centre, Manchester
Full Job Description
Transport for Greater Manchester (TfGM) is seeking a Performance & Insight Lead to transform how Customer Care uses data to drive outcomes for customers and colleagues. You will develop operational reporting, analyze demand, and translate insights into improvements that shape decisions at all levels of TfGM.
You will champion data quality, storytelling, and evidence-based recommendations across the Bee Network, collaborating with service delivery, experience, and product teams to drive