Customer Care Assistant

Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant.
As a Customer Care Assistant you will act as a host, being approachable and friendly, anticipating
customer needs, giving customers a great experience, each visit, every time.
Consistently deliver and maintain the highest standards of quality, service and cleanliness in the restaurant. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures Follow the uniform guidelines and take pride in your personal appearance Take responsibility for your training in all areas; look for opportunities to improve and develop.
Keep the McDonald's Values alive in the restaurant and at the heart of everything you do Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers
Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g. Be patient with customers who need help, offer to explain the menu Get to know regular customers and treat them individually Use positive gestures and create 'magic moments', e.g. offer to clear trays, help parents with pushchairs or make a child's visit special Direct queues during busy periods and support in store
events with enthusiasm Use initiative and confidence - approach and interact with customers Answer customer queries confidently and professionally - keep up-to-date with knowledge on our food and promotions Monitor food quality being

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

consumed by customers Treat all customers and colleagues with courtesy and respect Work as a supportive team member
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....
Benefits
perks
Flexible Working Work hours that fit around you and life's surprises.
wellness
Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
discounts
Travel Enjoy staycations or trips abroad with discounts on travel fares.
skills
Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
discounts
Groceries & Food Employee meal discounts at work along with discounts on groceries at major supermarkets.
wellness
Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
perks
Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
discounts
Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
perks
Financial Support Guidance on managing your finances and how to save for long term goals.
discounts
Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
perks
Life Assurance Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.
discounts
Fashion Get discounts at hundreds of major high-street and online retailers.
wellness
Health Insurance Free health insurance that covers you and your family.
discounts
Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
recognition
Employee of the month Recognising you for living our values through the great work you do.
discounts
Utilities Receive discounts at high-street and online homeware stores.
wellness
Values Heroes We live by our values and we reward those who demonstrate their commitment to them.
recognition
Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
wellness
Physical Health Support Helping you make healthy lifestyle choices and address health issues.
recognition
Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
allowance
Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.