Customer Care Assistant
McDonald’s, The Manor, Walsall
Customer Care Assistant
£10-£12
McDonald’s, The Manor, Walsall
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 26 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 099be1666e8548879e2522ecead1589c
Full Job Description
This is one of the most important roles we have in our restaurant, you will be the 1st person a customer sees when entering the store. Your smiley face and approachable body language will be the start of their experience. Its important we are well presented and are at 1st hand to assist with their queries. Most will think the role will be to clean tables, however there is so much more to this role. Please read carefully all the areas you will be asked to / maintain and clean and keep up with: These include:
- Greeting Customers - Having light conversations
- Smiling
- Creating a happy and safe environment
- Ensuring tables are cleaned and ready for customers to use
- Assisting / educating customers how to use the kiosks
- Taking their food to their table
- Interacting with children - Giving out coloring sheets and crayons
- Sweeping and mopping the floor
- Emptying out the in store and car park bins
- Maintaining the cleanliness of toilets (this includes deep cleaning toilets too)
- Detailed cleaning on quieter days e.g cleaning under tables, scrubbing the chairs and legs of tables
- Dusting
- Speaking to customers about our Restaurant surveys and offers - This allows to to improve areas customers may highlight on surveys
- Assisting staff taking orders on tills
- Assembling food when asked (Busier periods)
- Setting up / taking part in Charity events with the team
- Selling raffle tickets
- Participating in events, Easter, Halloween Christmas dress up As described this role is very important to us and the customers. The customers need to feel comfortable in our stores with the confidence to approach you if any further assistance is needed. Overall you will be at the heart of the store, the friendly face the customer sees and is welcomed by. We want you to be able to create feel good moments for all our customers. The positive energy we display and give will determine that they will most definitely return to us. You are expected to maintain high standards of customer service at all times from start to finish., Every year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well.
[01:03] Be natural and work to the best of your ability. [01:07] So what I'd like to think I could be able [01:09] to do in the future is to be able to work more [01:12] to the customer service side, to try [01:14] and train people up to help them [01:18] bring out the best in their selves. [01:20] I love the fact that I get the feedback of, of guests., If you lead with a genuine smile and have an ability to connect with others, you'll be well on your way to fitting into our team. For this role, you'll love dealing with different types of people and working as part of a team. You'll bring the energy and efficiency to every shift, without skipping the details. Whatever you're doing, you like to get it done right - every time.
[00:42] out together. We work together. We play like football together, but [00:45] then we all come together as one anyway. [00:02] My name's Roland., At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance., Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.
In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.Employee Discounts Discounts at hundreds of major high-street and online retailers.Pension Scheme If eligible you will be enrolled onto our pension scheme., At McDonald's, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald's a more exciting, united place. 2. Emphasize your skills and abilities Don't be shy to show off how amazing you can truly be at every stage of the recruitment process, and onwards. 3. Be customer focused Here at McDonald's, we prioritise our customers and focus on making them feel completely comfortable every time they step foot in our restaurants. And because of that, we expect our crew to make our customers a priority too.Frequently Asked QuestionsI want my pronouns to be known if I get this role, is this possible? Yes. McDonald's offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.
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